RMA Request

In order to process your return, please fill out the return authorization form below. Once we receive it, one of our Customer Service Representatives will provide you with a Return Authorization Number and shipping instructions. For more details concerning our return policy, please refer to our Terms & Conditions. Click here to learn how to process online defective authorization request.

To expedite your RMA process, the following information is required:
ACM item number, Invoice number, and Lot Number (The lot number is located on the cartridge. See example.)

It is the customer's responsibility to provide all required information. Inaccurate or incomplete information may cause delays or denial to your RMA request.

NOTE: Please do not ship any additional items that were not on your original request. Doing so will only delay your RMA process.

Lot/Serial Number
106649D0505D

Item Number
277104555X

Item Number
EPQ5942X

Lot/Serial Number
113222ED0319E

Customer Information

* required information

ACM Customer Number:
*
Contact Name:
*
Company Name:
*
E-mail:
*
Telephone Number:
*

 

Product Information

* required information

Invoice#: * ACM Item#: * Qty: * Product Description: Serial/Lot#: Reason for Return: * Brand: *
Additional Details: