Simplify & Automate Cartridge Order Fulfillment

What is ACM Connect?

ACM CONNECT is a solution that automates the cartridge fulfillment process, and allows ACM resellers to setup printers at end user sites to automatically order cartridges whenever the cartridge is running low. This innovative new solution streamlines the entire cartridge ordering and fulfillment process from start to finish. By allowing printers to order their own cartridges, it reduces the need for end user to actively manage their cartridge inventory and supplies, at the same time creating loyalty and stickiness between the end user and reseller. Once a printer is setup on the ACM CONNECT program, a reseller will never have to worry about the end user shopping around for supplies ever again.

How Does ACM Connect Work?

ACM CONNECT is a web-based solution that utilizes Electronic Data Interchange (EDI) to allow a managed printer to order its own consumables based on its unique usage metrics. How does it all work? The order is automatically received by ACM, fulfilled and then shipped directly to the end user. The resellers are notified and invoiced automatically each time an order is placed and shipped, which significantly reduces administrative burden for the reseller and provides improved inventory management.

With this unique offering, dealers can specify how frequently they would like to ship supplies to their customers by ship-to location. ACM CONNECT will use the frequency provided and review all of the devices at the location to see which devices will require supplies during the period specified we call this forecasting Predictive Replenishment.

ACM Connect Benefits

• Generate recurring revenue.

  Don't worry about chasing down clients and stop waiting for clients to call you. ACM CONNECT ensures orders will get to you automatically.

• Increase your customer loyalty.

  Your customer will spend less time on supplies management and more time on what matters to them, driving customer satisfaction.

• Identify new sales opportunities.

  With greater insight into your clients' print environments, see and manage devices you didn't even know about.

• Lock out your competitors before they lock you out.

  With automatic supplies fulfillment your customers won't need any other MPS provider or MPS solution.

• Let your Sales team do what they can do best: Sell.

  ACM CONNECT simplifies supplies management so your Sales team doesn't need to become 'MPS Specialists,' but can focus on what they do best.

• Save your clients time and money.

  Your customers will not have to worry about device downtime as they wait for supplies to arrive, search through catalogues to find part numbers or place manual supply orders. ACM CONNECT automatically uses the correct part number for every order.

How Much Does ACM Connect Cost?

ACM covers the entire cost of the program, and the reseller only has to pay for the cost of the cartridges that are ordered. Managed devices will be at no charge as long as replenishment orders meet the minimum of an average of 4 cartridges per year, per device.

How To Get Started

The entire program is managed through a simple online interface. To start using the program, the only thing that is required of the reseller is to register for an ACM CONNECT account, create an end user account, and install a device collection agent (DCA) at the end user site, which will start collecting and monitoring printer usage data. The reseller can then setup the triggers to allow the printers to automatically order supplies when it runs low on toner.

What is Automated Toner Fulfilment (ATF)?
Automated Toner Fulfilment aka ATF, is a fully automated system that allows devices to order their own toner. Using PrintFleet's Data Collection Agent (DCA), ACM CONNECT monitors devices at an end customer site, receiving updates from the device itself when it requires toner. ACM CONNECT will use API calls which will trigger an EDI order. ACM will receive the order and pack and ship the order without any manual intervention.

What devices are optimal for Automated Toner Fulfilment (ATF)?
Not all devices are optimal for an ATF contract. Some devices only report in Status (OK, Warning, Critical) and as such are more complex to predict. An ideal device for an ATF will be able to report independent supply values in percentages.

What is the cost of this service?
Managed devices will be at no charge as long as replenishment orders generate at least 4 cartridges per year, per device.

How do I learn how to use the system/portal?
You will receive a detailed user manual upon sign-up. We have two video based training, which can be found above.
For additional support, please email:

What type of end-users (customers) would be a good fit for ACM CONNECT?
Customers who have a minimum of 10 devices and have high printing activities. Common industries are healthcare, education, financial institutions, legal and information technology (IT).

How do I know if ACM carries the supply for a certain devices?
In the device list, check the Serviceability field, if the field status indicates "Supported" then ACM can ship supplies for this device. However, if the Serviceability shows "unsupported" and you wish to notify ACM that you would like this product to be included, ensure that the "Service Demand" status = "Managed". This will send ACM a notification that you are interested in the supply.
NOTE: Remember that unless the "ASR-ready" field has a green check mark no supplies will be delivered.

Who do I contact if I need support with ACM CONNECT?
For Technical Support, please contact .

What percentage do you recommend for toner orders to be shipped?
The percentage will vary depending on the device usage. 10% remaining for one device could mean that the supply will be empty in less than a day; for another device 10% could last for 6+ months. This is why ACM CONNECT has partnered with PrintFleet as they use unique algorithms to determine how much time in days until a device requires a supply. This is called Estimated Days to Empty (EDTE). Using EDTE, ACM CONNECT offers "Predictive Replenishment".

What is Predictive Replenishment?
Predictive Replenishment is the ability to forecast and ship all the supplies required during a specified period (reorder period) in one consolidated order. This allows customers (end-users) to save money on shipping costs while ensuring that the appropriate supplies are delivered proactively. To be able to do this we consider many factors:

• Order Lead Time – the number of days between the receipt of the order at the distributor and delivery of the product at the end customer. This is a system setting (3 days) which is not configurable by customers.
• Reorder Date – the frequency, in days, for the order to be received at the end customer. This is a system setting (28 days) which is not configurable by customers.
• Supply Level Marker Threshold % – the percentage level that will trigger an order if a supply goes below this percentage. Customers have the ability to set Supply Level Market Thresholds percentage at the customer level and the device level.
• Security Level – if a supply was not shipped as part of the reorder shipment, an order will be shipped if the supply level falls below this percentage. This is a system setting (5%) which is not configurable by customers. This setting is protecting customers against the unpredictable and should be set to a lower value than the Supply Level Marker Threshold %.
• Replacement Level – the percentage level used to determine that a supply has been replaced. This is a system setting (90%) which is not configurable by customers.

What differentiates ACM CONNECT from other toner fulfillment solutions?
ACM CONNECT powered by Printfleet is an out of the box web-based solution that utilizes Electronic Data Interchange (EDI) to allow a managed printer to order its own consumables based on its unique usage metrics. Leverage the Internet. Leverage your data. You are now able to do so with an industrial strength, reliable and secure platform. You will also receive technical support for the portal direct from the software manufacturer.
Our Predictive Replenishment algorithm makes a huge difference:

• Consolidation to save on shipping costs.
• Including flexibility to specify percentage (%) remaining at each device.