Return Authorization Request

For Defective Products

Fill out the return authorization request form below, and one of our customer service representatives will contact you shortly in regards to the defective claim.

* required information

Customer Information
ACM Customer Number: *
Contact Name: *
Company Name: *
Address: *
City: *
State: *
Zip Code: *
E-mail: *
Telephone Number: *
Fax Number:

Product Information
Invoice#:* ACM Item#:* Qty:* Product Description: Serial/Lot#:
Reason for Return:*
Additional Details:
Invoice#: ACM Item#: Qty: Product Description: Serial/Lot#:
Reason for Return:
Additional Details:
Invoice#: ACM Item#: Qty: Product Description: Serial/Lot#:
Reason for Return:
Additional Details:
Invoice#: ACM Item#: Qty: Product Description: Serial/Lot#:
Reason for Return:
Additional Details:
Invoice#: ACM Item#: Qty: Product Description: Serial/Lot#:
Reason for Return:
Additional Details:
Invoice#: ACM Item#: Qty: Product Description: Serial/Lot#:
Reason for Return:
Additional Details:
Date Installed: Date Failed:

Special Instructions
  • Any product returns without Return Authorization Number will be refused.
  • If there is no physical damage, must include sample copies: 3 black "sky shot" copies, 3 white copies, and 3 test pattern copies.
  • RMA# expires within 30 business days from date of approval.
  • Usage of courtesy call tag can result in a fee if return is non-ACM and/or unqualified.
  • ACM warranty does not cover damages by operator, technician, or machine (including rotational scratches, gouges, scuff marks, or line scratches).
  • ACM does not warrant any OEM drums, toners, developers, cartridges, or imaging units.
  • RMA# does not imply credit will be given for the returned product(s), as all products require inspection by manufacturer.

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