Warranties

Compatible Toner Cartridges – Remanufactured and compatible cartridges for copiers, printers, and fax machines are warranted to be free from manufacturing and material defects for a period of 1 (one) year from the date of purchase. If, at any time, ACM Technologies’ compatible parts and supplies fail to perform according to the aforementioned, ACM Technologies will replace the item or credit the full purchase price.

 

OEM Parts and Supplies – ACM does not warrant any Original Equipment Manufacturer (OEM) parts and supplies, including drums, toners, developers, cartridges, or imaging units. However, ACM can assist you in contacting the OEM for a claim or exchange on a case-by-case basis.

 

Compatible Parts – Compatible parts, including copier drums, fuser rollers, and drum cleaning blades are warranted to be free from manufacturing and material defects for a period of 90 days from the date of purchase. If, at any time, ACM Technologies’ compatible parts fail to perform according to the aforementioned, ACM Technologies will replace the item or credit the full purchase price.

 

OEM Equipment and Accessories Warranty -ACM’s warranty policy for machines and accessories is an extension of the Original Equipment Manufacturer’s warranty. Equipment and accessories’ warranty only applies to Toshiba, Kyocera-Mita/Copystar and Konica-Minolta. Each manufacturer warranties equipment and accessory replacement on a case-by-case basis with required supporting documentation per manufacturer’s policy.

 

Toshiba equipment has an initial manufacturer warranty of 90 days on all hardware and electronic components. Subsequent to the 90 day warranty, there is a three year warranty on electronic boards and lasers through Hytec Repair Services. Also effective March 2008, there is a three year warranty on all “hardware or hard parts” that have a cost of over one hundred dollars. Warranty is administrated by repair or replacement of the component at the discretion of Toshiba.

 

Kyocera-Mita/Copystar equipment has an initial manufacturer warranty of 1 year or 100k copies from date of purchase on all components. Warranty is administrated by repair or replacement of the component at the discretion of Kyocera-Mita.

 

Konica-Minolta equipment has an initial manufacturer warranty of 90 days from date of purchase on all components. Warranty is administrated by repair or replacement of the component at the discretion of Konica-Minolta.

 

RMA Request – If you have a return, you must first fill out a Return Authorization Form and submit it to us. Once we receive it, one of our Customer Service Representatives will provide you with a Return Authorization Number and shipping instructions. All non-defective returns must be in resale condition and in the original packaging. Please do not mark, write address and/or Return Authorization Number on the outside of the original packaging. For details concerning our return policy, please refer to our Terms & Conditions. Please click on the link below to begin your RMA request.